❓ Frequently Asked Questions
Can I get some samples?
Yes, some samples are free, others maybe need a little fee, please check with our sales. But the freight would be collected, and we will pay back if you place order.
Do you accept OEM for customer's brand?
Yes, but MOQ will be required. We support both OEM and ODM services to meet your brand needs.
What certifications do you have?
We have professional certifications including FDA, CE, ISO, TUV, and BSCI to ensure product quality and compliance.
What is the typical delivery date?
Samples usually take 5-7 days, while mass production is around 30 days depending on the order volume.
Which shipping ways are available and how to track?
We ship via sea to your nearest port, by air, or by express (DHL, UPS, FEDEX, TNT, EMS). Once shipped, we provide a tracking number and follow the updates for you.
How do you handle after-sales service?
Simply notify us of any problems after receiving the products, and our team will provide a solution and help you deal with it promptly.